Virgin Media Connect

3.05 (16891)

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Description

The Virgin Media Connect app is the control unit for your WiFi. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa.
Take control of your WiFi:
• Run a super-intelligent WiFi home scan to test speeds all around the home
• View, manage and even order WiFi Pods*
• Pause WiFi to individual devices, perfect for when it’s the kid’s bedtime
• Reboot your Hub remotely
• Share your WiFi with guests via a QR code
• Create a separate guest WiFi network for visitors
• Manage the Hub’s settings, such as network name and password
Get help, fast:
• Our live chat functionality is temporarily disabled, but will be back later in 2023.
• Find useful FAQs
• Check out installation guides
• Join our community forum
Find out more about the Connect App here: https://www.virginmedia.com/broadband/connect-app
A device running Android 8 or above
AND
Be a Virgin Media customer with a Hub 3, 4 or 5.
AND/OR
Be a Virgin Mobile customer with a valid Virgin Mobile SIM in their device
*Monthly charges may apply when ordering a mesh WiFi Pod. Visit www.virginmedia.com/wifi-max to find out more.
Some accessibility features might not be ready just yet, but we’re working to make all our services, including the Virgin Media Connect app, accessible for people with impairments or who use assistive technology.

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What's New Virgin Media Connect

Bug fixes and performance improvements.

Information

Updated: 2023-03-23

Version: 12.34.10

Requires: Android 8.0 or later

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(16891) Rate it

Reviews

Daniel

2020-10-22 12:13

I've never been able to get mobile hotspots working on my Android 11 Pixel 3a phone and customer support have made no progress in diagnosing (let alone fixing) the problem - in over a month of back and forth phone calls. If I ever get it to work properly at this point, I'll be amazed.

Mohammed

2020-10-21 10:10

Updated review. After changing phones I finally managed to get it to work without any issues. There's only been one place where I've got connection but that's not the apps fault. It works!

SNAFUferret

2020-10-19 12:48

Unfit for purpose. Pausing devices does not work correctly. Will report items as being unpaused yet devices cannot access router. Unblocking just does not function and hours later status of devices shown unpaused earlier later are still paused.

James Zigrino

2020-10-14 02:21

Can't comment on the hub admin aspects. The roaming WiFi element seemed to take many multiple reinstalls to get to work at all ( the virtual "Virgin Media" hotspots would not authenticate, although apparently changing their Auth type gets around this. Possibly an issue with the hubs not being up to date rather than the app?), but once it started working seems fine. Some (*cough* any? *cough*) actual documentation from VM around troubleshooting this function would go a LOOOOOONG way imho.

A Google user

2020-10-11 06:47

Great app to keep control of all connected item on network. Also great to block connection if too many devices on at once kids don't like it 😂 as I can cut them off at the touch of a button.

BenSkylake

2020-10-09 02:54

App doesn't work. Can't even get past the "checking your SIM" screen. I want to see my data usage but can't because the app is just stuck on that one screen and refuses to progress no matter how much I press continue.