SnapDial Auto Dialer - Call Center , This Android app is developed for outbound call center for processing leads via normal SIM card based Android based Mobile Handsets, Tablets or desktop based phones working either on GSM, 3G, CDMA or PSTN landline technology. This application is for processing lead from computer by telephony device, thus it present good example for CTI - Computer Telephony Integration.
It requires Support from SnapDial Pro Desktop Software for managing leads and telecallers, dialer and voice agent accounts.
This application is developed for Telecaller / Dialer / voice agent who can work on lead either from home or from in house call center using there Android handset or tablet. WiFi based network is necessary at call center for downloading leads one by one from central software, while for remote operation GSM/GPRS/3G/CDMA internet can be used to download leads from central website. one lead get downloaded to handset it does auto dial to that mobile / landline number and voice call agent can do necessary communication from hands-free or head set attached to Android mobile phones or tablet
It keeps report of successful and failed calls and submit status report to central software after completion of each call.
Center software either desktop apps or Website is responsible keep statistics of each voice agent and necessary success-fail reporting.
9Apps 4.9
