Live Chat Software by ProProfs

3.1.0 for Android

4.2 | 5,000+ Installs | Reviews

Live2Support

Download APK（4.5MB）

Description of Live Chat Software by ProProfs

ProProfs Live Chat Software app is a centralized platform for support operators to take up all customer queries and provide answers in real-time. The use of this mobile-optimized chat box allows your operators to monitor visitors and initiate a chat no matter where they are. With such a live support chat software, you get to reduce support tickets and turn visitors into delighted customers. Provide instant answers without making them switch back and forth between your web pages.
The robust live chat software app is equipped with features like visitor monitoring that can help your operators understand your customers better. The live chat for customer service comes with an intelligent chat engagement feature that allows your operators to reach out to visitors by sending proactive invites and auto greetings from the mobile app.
Other than sending proactive chat invites, the live chat app helps support operators monitor incoming, pending chat and track which operator is working on which chat. This helps them to make sure that no chat goes unanswered and convert website visitors into returning customers in case they have queries related their products/services at all times. Your operators can also easily see who is on your website, where they are stuck and proactively start a conversation.
ProProfs Chat for Android offers a series of features, that are listed below:
• Track and record offline messages
• Feature to access control panel from Android smartphone
• Invite visitors for live chat
• Know your website visitors using Geolocation
• Use canned messages
• Close chat feature in chat window
• Operator logout functionality in operator chat window
Benefits your business can attain from the use of live chat support application are:
• Resolve client queries instantly
• Improve support team’s productivity
• Support multiple visitors at the same time
• Provide personalized support based on visitor behaviour
• Capture more leads
• Grow sales

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What's New with Live Chat Software by ProProfs 3.1.0

Fixed device specific button issue.

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• 
  Manvi Garg

  If you were searching for a live help software mobile app that helps you provide support anytime, anywhere, then proprofs chat is the perfect option. I never thought delighting customers would become less of a hassle. Plus, my agents appreciate how they no longer have to sit at their systems to provide support to customers. They can reach out to them or manage support queues. I haven’t witnessed their app crashing every now and then. So for me it’s perfect!

  2019-02-18 09:31
• 
  A Google user

  I feel proprofs chat became perfect with its mobile app. We can reply instantly no matter where we are. Plus, we don’t feel the need to be at our seats constantly as we get notified in case a new chat gets initiated from a visitor. And, we too can initiate a chat with a site visitor if they’ve been on a page for long. But I still feel it can do better if desktop features too get added to the mobile app.

  2019-02-07 12:14
• 
  shrey gupta

  I thought sitting at your system and chatting with your website visitors was the only way to engage with your target audience. But ProProfs Chat proved me wrong. This live chat software turned out to be really handy after we got to know that it has its mobile app too. Now my operators aren’t worried that they’ll miss a chat in case they are not available at their seats. They can respond to customers instantly and keep them engaged with the brand hassle-free.

  2019-02-01 09:14
• 
  Anuj Mishra

  "Capturing leads made simpler" There have been times when my agents lost track of people who visited our website. But with proprofs and its amazing live chat software, we are able to keep a track of all the visitors and understand who all are potential leads that can be converted in customers. Plus, we are able to respond them back instantly. So our average response and query resolution time has also reduced. Thanks guys!! You made our work a lot easier.

  2019-01-31 09:09
• 
  Amit Yadav

  Great app!! Love how fast it is... I was using a different chat app before this. But due to speed issues we had to switch to ProProfs Chat. And trust me, we didn’t regret the decision and so would you. It is really fast therefore helping my agents respond back to customer queries fast and efficiently. Plus, it notifies if a visitor has initiated a chat on our website. So no matter where my agents are, they can provide support to customers from anywhere and at anytime.

  2019-01-29 10:45
• 
  A Google user

  Great App - I have used this app for my organization and found it good one. Recommend to all.

  2018-12-29 06:14