Paper based processes are out and brand new, tech-savvy solutions are in! The digital revolution is rapidly changing the automotive industry and many more tools are becoming available to improve and enhance all areas of the business. We take pride in offering you a fantastic solution for your after sales department which we believe will set you apart from your competitors.
ABC (Auto Body Check) is a simple, robust tool which allows your staff to complete a thorough and professional condition check of a customer’s vehicle. Not only does it provide your customers with reassurance, but it also protects your dealership from potential losses. It’s proven to benefit both customer and staff experience, a win-win situation!
Throughout our research, our aim was to identify some key areas for improvement within all things aftersales and develop a solution in response to your concerns. The research showed that staff wanted a simple app to assist them with their damage checks, as long as it is:
• Easy to use
• Fast / quick process
• Robust
We have built ABC around these key areas to ensure that dealers get the most effective solution.
The ABC app follows a quick and easy 6 step process:
1. Create customer file using the reg number
2. Complete exterior check (photos & notes)
3. Complete exterior check (photos & notes)
4. Record video if required
5. Customer signs to confirm checks have been completed
6. Press upload and the file is transferred to the web portal and removed from tablet
Benefits:
• Reductions in damage claims
• Improved brand experience
• Ensure damage check is completed (reviewable by Retailer management)
• Group standard “Best Practice” approach
• Customer “Peace of mind”
• Opportunity for customers to request a quotation for damage identified
- Minor Bug Fixes
9Apps 4.9
