Brilliant Customer Service

La descripción de Brilliant Customer Service

The Brilliant Customer Service App can make your customer service brilliant.
With interactive and exclusive content to watch, listen and read on the go, you can learn:
How to delight every customer
The secrets of customer service excellence
How to handle complaints effectively
The benefits of excellent customer service
Telephone Techniques
How to add value to your customers
How to say 'No' politely
Tried-and-tested models which are guaranteed to get results
And many more!
FEATURES:
Eight different topics under different headings: Introduction, Adding Value, Service Skills, Telephone Skills, The SPECIAL Model, Face to Face, Complaint Handling and Extras.
Exclusive podcasts, videos and information pages from Brilliant Customer Service - one of the UK's leading customer service training and consulting providers. (Also third-party content, customized and handpicked for the App).
Interactive quizzes and tasks to test your knowledge and understanding of customer service.
Regular updates and new content.