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Excel Mobile Calling Trick and how to convert hard copy to soft copy through excel.
Online Call Center Agent Training - Soft Skills
7 Tips for Effective Communication | Online Call Center Agent Soft Skills Part 1
The U.S. Faces its "Most Dangerous Time" in Decades (Jamie Dimon Explains)
Why Metrics Matter for Contact Center Agents | Online Call Center Agent Soft Skills Part 26
Managing Silent Gaps In Calls | Online Call Center Agent Soft Skills Part 19
How to Avoid a Monotone Voice | Online Call Center Soft Skills Part 30
Controlling Talkative Callers | Online Call Center Agent Soft Skills Part 15