OTRS Community Edition is a free customer support software that lets you support your customers across channels like email, phone, customer portal and your website.
Installation
To use the mobile application, you need to install free packages JSON API version 6.41.0 or later (https://rs4otrs.com/products/json-api) and Mobile version 6.0.5 or later (https://rs4otrs.com/products/mobile) from the RS4OTRS.COM store on your OTRS 6 CE server.
Key features
- custom push notifications
- create ticket
- create customers
- change ticket parameters
- queue tickets
- ticket information
- ticket links
- customer information
- filtering and sorting tickets
- full text search
- notes and emails creating
Quick actions from the list of tickets
- watching
- moving
- assigning
- locking
- reply
Ticket quick actions
- change of priority
- status change
- queue change
- locking
- watching
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9Apps 4.9
