Linked Assist for Support Agent
3
Business | 18.1MB
Description
Elevate your technical support with Linked Assist.
Troubleshoot your merchant's POS devices efficiently by utilizing video and drawing features.
See the merchant's credit card machine through live video and provide troubleshooting guidance with the aid of drawing directly on screen for the merchant.
Linked Assist Advantages
• Simple and Easy - The merchant need only tap one button to connect to tech support.
The app will automatically use the merchant's back camera so tech support can view the credit card machine and eliminate the extra step of requesting the merchant to "flip" the camera.
• Specifically made for Tech Support - When merchants tap for help, merchant information such as business name, contact name, address, MID, and machine model will automatically display for tech support which will expedite the verification process.
• Cross Platform - Tech support agents can provide assistance from anywhere they have service on the their phones but can also use our web version through the web browser.
• Video Call and Drawing - Tech support can see the machine through the merchant's camera so they can immediately identify error codes and when they provide the merchant instructions, they can draw on the screen to direct the merchant to press specific keys.
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What's New Linked Assist for Support Agent
- Ringtone and Sounds: Added caller tones and ringtones for incoming and outgoing calls.
- Added a Mute button function on the Video Link screen.
- On a phone call? Receive incoming Linked Assist requests with the option to Hold and Accept or End and Accept the existing call to connect with your Merchants.
- Search function for Linked History. Look up past requests for quality assurance purposes.
- Minor changes to Merchant profile.