ANSwer app is a tool that helps organizations capture customer experiences in real time. It helps the organization analyze and calibrate its response accordingly. It initiates a message/notification on every negative experience recorded and delivers it to the concerned department for timely action. TATs are defined for each closure. Timely intervention helps turn negative situations into positive situations, thus, minimizing damage. A must for all organizations especially from the service industry.
Features:
1. Delightful Experience
2. Multi-mode feedback (Text, Image, Audio, Video)
3. Multi-location deployment
4. Real-time data capture
5. Intuitive Dashboard
6. Messages triggered by negative experience recorded
7. The concerned department informed real-time
8. TAT defined for closures
9. Daily, Weekly, Monthly reports generated automatically for all locations.
10. Set time for your reports
11. Detailed insights to deliver calibrated responses to problems.
9Apps 4.9
