Smart Serve is integrated with JCB DBMS and has been designed to enable JCB dealers to:
✓ Track and monitor performance of their sales & service executives.
✓ Provide complete control/visibility of the overall operations.
✓ Deliver an enhanced customer service.
Lead Management:
Machines sales, service, parts & attachments lead generation in real time.
DBMS Service Call On Mobile:
Service engineers get service call with customer with machine failure details.
Safety of Engineer:
SOS feature sends auto alerts to immediate manager, in case engineer gets into a difficult situation.
Dealer Principal Dashboard:
For monitoring service calls and leads generated, along with status.
Engineer’s Dashboard:
For tracking leads generated, follow up’s, service calls and more.
TA/DA Management:
To manage travel costing of Dealer field force.
Service Visit Report:
For service engineer’s inputs.
Customer Voice:
For instant customer feedback post service repair completion.
On Site Photo Uploading:
To upload photos of the machine, parts and service failures, as and when required.
Service Call Dashboard:
For real time service calls status for Service Manager
Message Broadcasting:
Dealer admin can instantly broadcast information to entire dealer team.
Help Me:
Dedicated Phone Number/Email for app related support (during working hours).
Operator Database:
Real time Operator database generated by engineers on service visits.
Tailor made reports:
In depth reporting of relevant reports and admin panel for complete control of users through integrated web portal.
9Apps 4.9
